After your purchase
Rivando
Returns & withdrawal rights
If you buy as a consumer, you can change your mind within 14 days of receiving your order. Here are the steps, conditions and how to start a return on Rivando.
How it works
Four clear steps, from your request to refund confirmation.
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Check the deadline
You have 14 calendar days from delivery (or pickup) to notify withdrawal, with no need to give a reason.
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Send the request
From your order page use “Submit withdrawal request”, or email support@rivando.it with your order number and contact details.
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Ship the return
Within 14 days of your notice, send back items unused beyond trying on, with labels and original packaging where possible. We will provide the return address.
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Refund
After we check the goods (or proof of shipment), we refund the product price and, where required by law, standard outbound shipping, within 14 days.
Main conditions
Aligned with Italian consumer law and our terms of sale.
- Withdrawal applies to consumers (individuals buying for non-professional use).
- Return shipping is paid by the customer, unless the item is defective or non-conforming due to Rivando.
- Refunds use the same payment method as checkout, unless otherwise agreed.
- Keep proof of return shipment until the refund is confirmed.
When it does not apply
In some cases under consumer law (art. 59), withdrawal is excluded, for example:
- Custom-made or personalized goods.
- Sealed hygiene products opened after delivery.
- Digital content already supplied with express consent and acceptance of losing withdrawal rights.
Returns FAQ
How long do I have to return an item?
14 calendar days from the day you (or someone you designate) receive the goods. Your withdrawal notice must arrive within that period.
Who pays return shipping?
Usually the customer. If the item is defective or non-conforming due to Rivando, return shipping is not at your expense.
How do I start a return on the site?
Sign in, open the order (or the tracking link from your email) and use the withdrawal button. Or email support@rivando.it.
When will I get my refund?
Within 14 days of receiving a conforming return or proof of shipment, as required by law. Crediting times also depend on your payment provider.
Full legal text in our terms of sale: Terms — withdrawal section
Rivando — 72027 San Pietro V.co (BR) · support@rivando.it