/* Rivando Concierge — assistenza live */
:root {
  --rv-concierge-gold: #c5a059;
  --rv-concierge-gold-bright: #e4c88a;
  --rv-concierge-ink: #0f0e0c;
  --rv-concierge-glass: rgba(18, 16, 14, 0.72);
}

.rv-concierge-launcher {
  position: fixed;
  right: 1.15rem;
  bottom: 6.5rem;
  z-index: 9998;
  width: 3.65rem;
  height: 3.65rem;
  border: 0;
  border-radius: 999px;
  cursor: pointer;
  background: radial-gradient(circle at 30% 25%, var(--rv-concierge-gold-bright), var(--rv-concierge-gold) 45%, #8b6b2c 100%);
  box-shadow: 0 12px 40px rgba(197, 160, 89, 0.45), 0 0 0 1px rgba(255, 255, 255, 0.18) inset;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.35s cubic-bezier(0.34, 1.56, 0.64, 1), box-shadow 0.3s ease;
}

.rv-concierge-launcher:hover {
  transform: scale(1.06) translateY(-2px);
  box-shadow: 0 18px 50px rgba(197, 160, 89, 0.55);
}

.rv-concierge-launcher__ring {
  position: absolute;
  inset: -6px;
  border-radius: inherit;
  border: 1px solid rgba(197, 160, 89, 0.35);
  animation: rvConciergePulse 2.8s ease-out infinite;
  pointer-events: none;
}

.rv-concierge-launcher__orb {
  width: 1.45rem;
  height: 1.45rem;
  border-radius: 50%;
  background: radial-gradient(circle at 35% 30%, #fff, rgba(255, 255, 255, 0.2));
  box-shadow: 0 0 18px rgba(255, 255, 255, 0.55);
}

.rv-concierge-launcher__label {
  position: absolute;
  right: calc(100% + 0.65rem);
  white-space: nowrap;
  padding: 0.45rem 0.75rem;
  border-radius: 999px;
  background: var(--rv-concierge-glass);
  backdrop-filter: blur(12px);
  color: #fff;
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  opacity: 0;
  transform: translateX(8px);
  transition: opacity 0.25s, transform 0.25s;
  pointer-events: none;
}

.rv-concierge-launcher:hover .rv-concierge-launcher__label {
  opacity: 1;
  transform: translateX(0);
}

@keyframes rvConciergePulse {
  0% { transform: scale(1); opacity: 0.7; }
  70% { transform: scale(1.18); opacity: 0; }
  100% { transform: scale(1.18); opacity: 0; }
}

.rv-concierge-panel {
  position: fixed;
  right: 1rem;
  bottom: 1rem;
  z-index: 9999;
  width: min(420px, calc(100vw - 1.5rem));
  max-height: min(680px, calc(100vh - 2rem));
  display: flex;
  flex-direction: column;
  border-radius: 1.35rem;
  overflow: hidden;
  background: linear-gradient(165deg, rgba(22, 20, 18, 0.96), rgba(12, 11, 10, 0.98));
  border: 1px solid rgba(197, 160, 89, 0.28);
  box-shadow: 0 30px 80px rgba(0, 0, 0, 0.55), 0 0 0 1px rgba(255, 255, 255, 0.04) inset;
  color: #f5f0e8;
  font-family: var(--font-sans, Inter, system-ui, sans-serif);
  transform-origin: bottom right;
  transform: scale(0.92) translateY(12px);
  opacity: 0;
  pointer-events: none;
  transition: transform 0.45s cubic-bezier(0.22, 1, 0.36, 1), opacity 0.35s ease;
}

.rv-concierge-panel.is-open {
  transform: scale(1) translateY(0);
  opacity: 1;
  pointer-events: auto;
}

.rv-concierge-backdrop {
  position: fixed;
  inset: 0;
  z-index: 9997;
  background: rgba(8, 7, 6, 0.45);
  backdrop-filter: blur(4px);
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.35s ease;
}

.rv-concierge-backdrop.is-open {
  opacity: 1;
  pointer-events: auto;
}

.rv-concierge-head {
  padding: 1.1rem 1.15rem 0.85rem;
  background: linear-gradient(135deg, rgba(197, 160, 89, 0.18), transparent 60%);
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
  display: flex;
  gap: 0.85rem;
  align-items: center;
}

.rv-concierge-head__avatar {
  width: 2.75rem;
  height: 2.75rem;
  border-radius: 1rem;
  background: conic-gradient(from 210deg, #e4c88a, #c5a059, #6b5430, #c5a059);
  display: grid;
  place-items: center;
  box-shadow: 0 8px 24px rgba(197, 160, 89, 0.35);
  flex-shrink: 0;
}

.rv-concierge-head__avatar span {
  width: 1rem;
  height: 1rem;
  border-radius: 50%;
  background: #fff;
  box-shadow: 0 0 12px rgba(255, 255, 255, 0.8);
}

.rv-concierge-head__title {
  margin: 0;
  font-size: 0.95rem;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.rv-concierge-head__sub {
  margin: 0.15rem 0 0;
  font-size: 0.72rem;
  color: rgba(245, 240, 232, 0.65);
}

.rv-concierge-head__close {
  margin-left: auto;
  border: 0;
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
  width: 2rem;
  height: 2rem;
  border-radius: 0.65rem;
  cursor: pointer;
  font-size: 1.1rem;
  line-height: 1;
}

.rv-concierge-steps {
  display: flex;
  gap: 0.35rem;
  padding: 0.65rem 1.15rem 0;
}

.rv-concierge-step-dot {
  flex: 1;
  height: 3px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.12);
  overflow: hidden;
}

.rv-concierge-step-dot.is-done,
.rv-concierge-step-dot.is-active {
  background: rgba(197, 160, 89, 0.25);
}

.rv-concierge-step-dot.is-active::after {
  content: "";
  display: block;
  height: 100%;
  width: 100%;
  background: linear-gradient(90deg, var(--rv-concierge-gold), var(--rv-concierge-gold-bright));
  animation: rvConciergeStep 0.6s ease forwards;
}

@keyframes rvConciergeStep {
  from { transform: translateX(-100%); }
  to { transform: translateX(0); }
}

.rv-concierge-body {
  flex: 1;
  overflow: auto;
  padding: 1rem 1.15rem 1.15rem;
}

.rv-concierge-screen[hidden] {
  display: none !important;
}

.rv-concierge-intro {
  font-size: 0.84rem;
  line-height: 1.55;
  color: rgba(245, 240, 232, 0.82);
  margin: 0 0 1rem;
}

.rv-concierge-hours {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.35rem 0.65rem;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  margin-bottom: 1rem;
}

.rv-concierge-hours.is-open {
  background: rgba(16, 185, 129, 0.15);
  color: #6ee7b7;
}

.rv-concierge-hours.is-closed {
  background: rgba(251, 191, 36, 0.12);
  color: #fcd34d;
}

.rv-concierge-field {
  display: grid;
  gap: 0.3rem;
  margin-bottom: 0.75rem;
}

.rv-concierge-field label {
  font-size: 0.68rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: rgba(245, 240, 232, 0.55);
}

.rv-concierge-field input,
.rv-concierge-field textarea {
  width: 100%;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.04);
  color: #fff;
  border-radius: 0.75rem;
  padding: 0.65rem 0.75rem;
  font: inherit;
}

.rv-concierge-field input:focus,
.rv-concierge-field textarea:focus {
  outline: none;
  border-color: rgba(197, 160, 89, 0.55);
  box-shadow: 0 0 0 3px rgba(197, 160, 89, 0.15);
}

.rv-concierge-grid-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0.65rem;
}

.rv-concierge-account-box {
  padding: 0.85rem;
  border-radius: 0.85rem;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.03);
  margin-bottom: 0.75rem;
}

.rv-concierge-account-box.is-verified {
  border-color: rgba(16, 185, 129, 0.35);
  background: rgba(16, 185, 129, 0.08);
}

.rv-concierge-account-box.is-doubt {
  border-color: rgba(251, 191, 36, 0.4);
  background: rgba(251, 191, 36, 0.08);
}

.rv-concierge-reasons {
  display: grid;
  gap: 0.55rem;
}

.rv-concierge-reason {
  display: flex;
  gap: 0.75rem;
  align-items: flex-start;
  text-align: left;
  width: 100%;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.03);
  color: inherit;
  border-radius: 0.85rem;
  padding: 0.75rem 0.85rem;
  cursor: pointer;
  transition: border-color 0.2s, background 0.2s, transform 0.2s;
}

.rv-concierge-reason:hover {
  border-color: rgba(197, 160, 89, 0.45);
  transform: translateY(-1px);
}

.rv-concierge-reason.is-selected {
  border-color: var(--rv-concierge-gold);
  background: rgba(197, 160, 89, 0.12);
  box-shadow: 0 0 0 1px rgba(197, 160, 89, 0.25);
}

.rv-concierge-reason__title {
  font-weight: 600;
  font-size: 0.82rem;
}

.rv-concierge-reason__hint {
  font-size: 0.72rem;
  color: rgba(245, 240, 232, 0.55);
  margin-top: 0.15rem;
}

.rv-concierge-actions {
  display: flex;
  gap: 0.55rem;
  margin-top: 0.85rem;
}

.rv-concierge-btn {
  flex: 1;
  border: 0;
  border-radius: 0.85rem;
  padding: 0.7rem 0.85rem;
  font: inherit;
  font-size: 0.8rem;
  font-weight: 600;
  cursor: pointer;
  transition: transform 0.2s, opacity 0.2s;
}

.rv-concierge-btn:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.rv-concierge-btn--primary {
  background: linear-gradient(135deg, var(--rv-concierge-gold-bright), var(--rv-concierge-gold));
  color: #1a1510;
  box-shadow: 0 8px 24px rgba(197, 160, 89, 0.35);
}

.rv-concierge-btn--ghost {
  background: rgba(255, 255, 255, 0.06);
  color: #fff;
}

.rv-concierge-chat {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  min-height: 280px;
  max-height: 360px;
  overflow: auto;
  padding-right: 0.15rem;
}

.rv-concierge-bubble {
  max-width: 88%;
  padding: 0.65rem 0.8rem;
  border-radius: 1rem;
  font-size: 0.8rem;
  line-height: 1.45;
  white-space: pre-wrap;
}

.rv-concierge-bubble--bot,
.rv-concierge-bubble--sys {
  align-self: flex-start;
  background: rgba(255, 255, 255, 0.07);
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.rv-concierge-bubble--user {
  align-self: flex-end;
  background: linear-gradient(135deg, #c5a059, #a6843d);
  color: #fff;
}

.rv-concierge-bubble--op {
  align-self: flex-start;
  background: rgba(16, 185, 129, 0.15);
  border: 1px solid rgba(16, 185, 129, 0.25);
}

.rv-concierge-wait {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.74rem;
  color: rgba(245, 240, 232, 0.65);
  padding: 0.35rem 0;
}

.rv-concierge-wait i {
  width: 0.45rem;
  height: 0.45rem;
  border-radius: 50%;
  background: var(--rv-concierge-gold);
  animation: rvConciergeTyping 1.2s ease-in-out infinite;
}

.rv-concierge-wait i:nth-child(2) { animation-delay: 0.15s; }
.rv-concierge-wait i:nth-child(3) { animation-delay: 0.3s; }

@keyframes rvConciergeTyping {
  0%, 80%, 100% { opacity: 0.25; transform: translateY(0); }
  40% { opacity: 1; transform: translateY(-3px); }
}

.rv-concierge-compose {
  display: flex;
  gap: 0.45rem;
  padding-top: 0.65rem;
  border-top: 1px solid rgba(255, 255, 255, 0.06);
}

.rv-concierge-compose input {
  flex: 1;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(255, 255, 255, 0.04);
  color: #fff;
  border-radius: 999px;
  padding: 0.6rem 0.85rem;
  font: inherit;
}

@media (max-width: 640px) {
  .rv-concierge-launcher {
    right: 0.85rem;
    bottom: 5.75rem;
  }
  .rv-concierge-panel {
    right: 0.5rem;
    left: 0.5rem;
    width: auto;
  }
  .rv-concierge-grid-2 {
    grid-template-columns: 1fr;
  }
}